Refund policy

Refund & Return Policy

At Glimkart, customer satisfaction is our priority. If something isn’t right with your order, we’re here to help with a simple and transparent return, replacement, and refund process.

Return Window

We accept return or exchange requests within 5 days of delivery.

To be eligible for a return:

  • The item must be unused and in original condition

  • Product must be returned with original packaging and tags intact

  • Proof of purchase (Order ID or invoice) is required

  • Product should not be damaged due to misuse or improper handling

Exchange First Policy

We prioritize replacement/exchange over refunds wherever possible.

If you receive:

  • Wrong product

  • Damaged or defective item

  • Missing or incomplete order

We will arrange a replacement or exchange at no extra cost.

Refund Policy

Refunds are provided only in the following cases:

  • Product is out of stock and replacement is unavailable

  • Exchange cannot be processed due to logistical reasons

  • Special approval cases by our support team

Once approved, refunds are processed within 5–7 business days to the original payment method.

For prepaid orders, refund will be credited to the original payment source.
For Cash on Delivery (COD) orders, customers may be asked to provide bank account details for processing refunds.

Partial Refunds (If Applicable)

For returns of products delivered in proper working condition, a partial refund may be issued after deducting reverse shipping and handling charges.

Example:

Refund Amount = Product Price – Shipping & Handling Charges

This does not apply to damaged, defective, or incorrect items.

Cancellation Policy

  • Orders can be cancelled before dispatch.

  • If the order has already been shipped, cancellation may not be possible.

  • Customers may refuse delivery or request a return after receiving the order (subject to approval).

Refunds for cancelled prepaid orders are processed within 5–7 business days.

Return Shipping

  • For damaged, defective, or incorrect products, we cover return shipping charges.

  • For returns due to change of mind or personal reasons, return shipping costs are borne by the customer.

Non-Returnable Situations

Returns/refunds may not be accepted in cases such as:

  • Change of mind after delivery

  • Customer no longer wants the product

  • Product found cheaper elsewhere

  • Used, washed, or damaged items

  • Missing original packaging or tags

What We May Request

To process your request faster, we may ask for:

  • Photos or videos of the issue

  • Package opening video (if applicable)

  • Order ID or invoice

  • Brief explanation of the problem

How to Request a Return or Exchange

Please contact our support team within 5 days of delivery with:

  • Your Order ID

  • Reason for return/exchange

  • Supporting images or videos (if applicable)

📧 Email: glimkart.support@gmail.com

Our support team will guide you through the next steps.

Damaged or Incorrect Orders

Please inspect your order upon delivery and contact us immediately if:

  • Item is damaged

  • Wrong product is received

  • Product is defective

  • Order is incomplete

We will evaluate the issue and resolve it as quickly as possible.

Thank you for shopping with us. We’re committed to providing a smooth, fair, and reliable shopping experience.